IT Systems Engineer (Level 2)

Posted: 06/23/2020

Position Overview and Responsibilities
This position is responsible for the engineering and implementation of various Microsoft technologies:

  • Expected to assist with IT support at other locations. Some travel may be required. (Less than 20%)
  • Excellent organizational and communication skills with attention to detail is essential
  • Hands-on troubleshooting of server and networking hardware in accordance with industry best practices
  • Install, upgrade, and remove server and/or desktop applications
  • Interface with other elements of our support structure including tracking end-user issues, updating client tickets, and ensuring closure
  • On call for IT Support
  • 5–7+ years of relevant, hands-on experience troubleshooting and supporting Windows-based servers and workstation systems
  • MS Windows Server related design and support experience is desired
  • 5–7+ hands-on experience working with Microsoft Windows Architecture – MS Windows Server 2008/2012 Server, Exchange 2007/2010/2013, Active Directory (AD), Group Policy, Remote Desktop Services
  • Experience with documentation for system builds, configurations, support procedures
  • Moderate hands-on experience with VMware ESX, VDI, Hyper-v, or Citrix is a plus
  • Experience with diverse hardware platforms (Dell, IBM, HP)
  • Troubleshooting enterprise server and networking hardware/software
  • Strong understanding of LAN/WAN architecture and of TCP/IP
  • Firewall/VPN/Internet Appliances
  • Strong understanding of Backup and Disaster Recovery
  • Strong understanding of Internet and network security
Additional Requirements
  • The ability to work after hours and weekends
  • Be able to pass a drug test and background check
  • Be able to pass a driver’s license background screening
  • Be able to lift up to 60 pounds
We require a Level II Engineer to have at least one major certification (MCSA, MCSE, CCNA, CCNP, VCP, etc.) and be working towards another applicable certification. ICS will provide all materials and funding to help you attain your certifications. You will be expected to study on your own time.

For more information and to learn about ICS watch this short video.