Do you have customer service experience in a dealership or automotive setting and looking to advance your career?
Leonard Bus Sales is seeking a Contract Fleet Administrator to work in our Deposit, NY facility with potential of a hybrid work schedule.
Come join the team at Leonard Bus Sales, a family-owned dealership and recognized leader in the distribution and support of quality school buses in New York.
At Leonard Bus, we provide:
- Competitive Pay
- Paid time off available after your first day
- Paid on the job training
- Great benefit package including multiple medical options, dental, vision, 8 paid holidays, flexible spending, dependent care, and 401k with company match
- Company paid benefits including short and long term disability and life insurance
- Weekly pay
- Apparel
- Up to $2,000 referral bonus
- Salary: $24.00 - $29.00 Hourly
Responsibilities:
- Opens and closes work orders in timely fashion to maximize technician efficiency; ensuring customer satisfaction levels and company objectives are achieved.
- Works with the Contract, Warranty, and Parts teams to ensure consistent, efficient processing of RO’s, warranty validation, recall/campaign validation, and parts coordination.
- Communicates with customers as required, ensuring prompt follow up and follow through.
- Works closely with Contract Fleet Technicians; performs daily monitoring and fulfillment of all inventory and other job specific parts needs for Contract locations and performs monthly audit of Contract location inventory.
- Ensures proper and timely process of part returns by completing manufacturer/supplier core/part return paperwork as appropriate and preparing cores/parts for shipment to return center or scrap coordinating with Warranty Administrator or supplier as needed.
- Performs recurring and non-recurring administrative work of in direct support of Contract Fleet operations, including, but not limited to; coordinating administrative workflows, conducting research, handling information requests, preparing and distributing correspondence, arranging conference calls, planning events, scheduling meetings, maintaining inventory and ordering office supplies, maintaining office equipment and requesting repairs as needed, maintaining records management database systems and performing data entry tasks.
Minimum Requirements of the position are:
- High school diploma or equivalent.
- Minimum two (2) years service department administration experience in the medium/heavy duty truck/bus or automotive industry, with preference toward additional technical experience, or equivalent combination of education, training and experience, that provides the required knowledge, skills, and abilities.
- Computer proficiency in web-based programs and applications, Microsoft Office Suite applications and related departmental software, to include researching and looking up information. Dealership management system (DMS) system experience preferred.
- Valid driver’s license for state of residence must be maintained throughout employment.
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