Customer Service Administrator

Job Description
The customer service administrator facilitates the day-to-day administrative operations associated with supporting customer service functions. •Communicates with Customer Service managers to manage department policy, goals, and improvements. •Leads exploratory meetings with customers, vendors, and other company departments. •Collects training material and organizes it for both customer and company use. •Provides clerical and operational support to Director and Customer Service management team. •Maintains and provides required daily and weekly reports. •Organizes personnel files for Customer Service team members for future review. •Assists with new hire interviews and orientation. •Provides back-up support to other areas as needed and other duties as assigned. Knowledge, Skills, and Abilities: •Ability to focus on the details of the work requirement to fulfill the requested work in a timely and efficient manner. •Ability to process computer data and to format and generate reports. •Advanced data entry and/or word processing skills. •Ability to work within time and budget constraints. •Excellent attention to detail. •Skill in organizing and establishing priorities. •Strong communication and interpersonal skills. Supervisory Responsibilities: The customer service administrator does not have any supervisory responsibilities. Qualification Standards: •High school diploma and 1-3 years of experience in an office setting. Equivalent combinations of education and experience will be considered.
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